RV Industry Profiles

Recognized for excellence

Fraserway RV earns a coveted Circle of Excellence Award for great service

Fraserway RV
RVers are welcome to visit the showroom in Abbotsford and enjoy a free latt√©. — Photo courtesy Ed Froese

RVwest spoke with Alex Loosdrecht, general manager of dealerships for Fraserway RV, about earning the Circle of Excellence Award.

What customer service innovations led to Fraserway being awarded a Circle of Excellence Award?

Fraserway has a strong commitment to servicing both our own customers and customers that purchased an RV from another dealer. We match the ability to deliver good service to the demands of the consumer so that customers can bring in their units and get serviced in a reasonable time period.

We have always made significant investments in both our people and our facilities. With the largest number of qualified RV technicians in Canada, we are constantly looking to ensure they have up-to-date training. The new 24-bay service facility, plus a 20,000-square-foot body shop (including a 60-foot paint booth) are unrivalled in our industry.

Our people are what make us successful and they have made it possible to earn the Circle of Excellence Award.

Please state what this recognition means for Fraserway and your clientele.

We have been a Winnebago dealer for three years and it takes time to achieve the high standards they have in place to win this award.

The winning of this award is an extension of how we do business every day. Whether you own a Winnebago or any other RV, the commitment to customer service excellence is the same. We invite any out-of-town RVers to drop by our facility in Abbotsford, exit 83, an easy two-minute drive off the No. 1 freeway. The free latté’s, huge parts store, extensive product selection and themed indoor showroom will make it worth your while!

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